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Entertainment

Law Roach Praises ‘Good Customer Service’ After Hotel Employee Helps Him with ‘Midnight’ Wardrobe Malfunction

Last updated: May 12, 2025 8:00 pm
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Law Roach Praises ‘Good Customer Service’ After Hotel Employee Helps Him with ‘Midnight’ Wardrobe Malfunction
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Law Roach doesn’t spare any expense when it comes to recognizing good customer service.

The stylist shared on Instagram on Monday, May 12, his love and appreciation for The Dominick Hotel in SoHo, New York.

In the carousel post, Roach first poses in front of a full body mirror at the hotel, wearing a robe embroidered with his name — as well as The Dominick Hotel — in luxurious red lettering.

Law Roach/Instagram Law Roach at The Dominick Hotel.

Law Roach/Instagram

Law Roach at The Dominick Hotel.

The second slide in the carousel featured a less glamorous setting. While inside his room, Roach films a Dominick Hotel employee in a blue suit and red tie, helping him get his cowboy boots off of his feet.

The shoe — Christian Louboutin’s Kennywood Alta 75 mm high boots in black nappa leather, which retails for $4,490 as a complete set — was so stuck that the employee’s face was glistening with sweat while trying to remove it from Roach’s foot.

The employee’s face wasn’t the only thing that glistened as it caught the light. The Louboutin boot contained several gold metallic stars and pointed stud details that sparkled in the flash of the stylist’s phone camera.

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Though the hotel employee appeared visibly worked up from attempting to remove the boot from Roach’s foot, the 46-year-old didn’t seem too bothered.

Law Roach/Instagram The Dominick Hotel employee trying to remove Law Roach's boot.

Law Roach/Instagram

The Dominick Hotel employee trying to remove Law Roach’s boot.

“This is the type of service you get at The Dominick,” he said while keeping the camera on the employee. “It’s almost midnight and my boots are stuck. This is what good customer service is, guys. This is why I stay at The Dominick.” The video notably cut off before the boot was removed.

“I book because of the MIRROR… but I stay for the SERVICE I love my home hotel @thedominickhotel,” Roach captioned his post.

View this post on Instagram

A post shared by Law Roach (@luxurylaw)

Fans of the stylist thought the boot ordeal was hilarious. “My boy was SWEATINGGG and inflamed in slide two omg veins bout to POP,” beauty influencer Jackie Aina wrote in the comments section.

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“Ok hear us out: a lil Vaseline could’ve slid you out of there idk,” the Vaseline official account added, while another user joked, “it has been reported he is STILL tugging the boot.”

Vaseline’s comment under Roach’s post isn’t unwarranted — the stylist partnered with the brand ahead of the 2025 Met Gala and revealed that he uses the product to help him easily slide into shoes.

Michael Loccisano/GA/The Hollywood Reporter via Getty Law Roach attends the 2025 Met Gala Celebrating

Michael Loccisano/GA/The Hollywood Reporter via Getty

Law Roach attends the 2025 Met Gala Celebrating “Superfine: Tailoring Black Style” at Metropolitan Museum of Art on May 05, 2025 in New York City.

“We buy these shoes and they seem to fit perfectly in the store, but for some reason you get them home … [and] you can’t get them on,” he added, calling it one of his “funniest hacks.”

Read the original article on People

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