When it comes to customer satisfaction, one fast food chain has been consistently ranked at the top for happy customers.
According to the American Customer Satisfaction Index, Chick-fil-A was voted the highest in customer satisfaction for the 11th consecutive year. The chain beat its fast food competitors as well as other brands like Panera, Starbucks and Domino’s.
But Chick-fil-A’s continued dominance comes as the fast food industry faces a shaky year amid higher prices and an uncertain economic outlook.
“Consumers frustrated by high prices shifted from big-name fast food brands to smaller up-and-coming competitors, convenience stores, or just stayed home,” according to the study. “Compared to restaurant menu inflation, food-at-home prices were up just 1.2%.”
Chick-fil-A was not spared, either. According to the study, the chain’s sales have grown 5.4%, but that growth has been the slowest in more than two decades.
The index is based on more than 16,000 surveys that measure food prices and satisfaction, among other factors. Customers who participated in the survey were also asked to grade the United States’ largest fast food chains based on their most recent dining experiences.
Fast food chains see slower growth and delivery
According to the study, McDonald’s, which recently re-released its beloved Snack Wraps, only saw a growth of 0.2%.
The same study asked customers what their thoughts were on food delivery applications. DoorDash received a 74 out of 100 satisfaction score, while Uber Eats received a 75 and Grubhub a 73.
“While prices remain the lowest-scoring part of the food delivery experience, scores have improved somewhat with fairness of food prices and fairness of taxes and service fees both up 3% to 71,” according to the report.
Fernando Cervantes Jr. is a trending news reporter for USA TODAY. Reach him at fernando.cervantes@gannett.com and follow him on X @fern_cerv_.
This article originally appeared on USA TODAY: Customers ranked Chick-fil-A as ‘most satisfying’ food chain
