Some fans who got their hands on the highly anticipated Nintendo Switch 2 had their excitement deflated as multiple customers complained that their new console came out of the box damaged.
Reports of this issue were shared across X and Reddit, mainly from consumers who said they bought the device from a GameStop in New York that had stapled receipts to the Nintendo Switch 2 packages and subsequently punctured the console screens.
“GameStop stapled the receipt for me and my friends Switch 2s to the box,” wrote X user Oadhan Lynch, sharing a series of pictures of the device after it had been opened. “Genuinely insane now I’m gonna have to wait 3 months for the restock. And yes we were there for the midnight release so I bet everyone in this line is gonna have this same issue.”
A GameStop spokesperson told USA TODAY: “These occurrences were isolated to a single store in Staten Island, NY. The affected customers − who represented a very small fraction − were swiftly given replacements.”
Lynch wrote in an updated X post on Thursday, June 5, that GameStop had “made things right” by providing replacements to those around New York and New Jersey who bought the damaged Nintendo Switch 2 consoles.
Nintendo working to ensure retailers have ‘ample supply’ of Switch 2
The Nintendo Switch 2 was released on Thursday, June 5, for $449.99, with bundles including the new “Mario Kart World” also available for $499. Fans waited in long lines across the country for a chance to buy the console, which is the successor of the uberly popular original Switch, the second-highest selling device in Nintendo’s history, selling more than 152 million units, CNBC reported.
The high demand for the console did lead to a shortage that Nintendo says should be temporary, according to CNBC.
“We’ve been working really closely with our retail partners to ensure there’s ample supply for not only the launch weekend, but well beyond,” Nintendo President and COO Doug Bowser told CNBC at the midnight launch party for the product at Nintendo’s store in New York’s Rockefeller Center.
Jonathan Limehouse covers breaking and trending news for USA TODAY. Reach him at JLimehouse@gannett.com.
This article originally appeared on USA TODAY: Nintendo Switch 2 consoles came out damaged for some New York gamers
